Terms and Conditions
This page (together with our Privacy Policy and Website Terms of Use tells you information about
us
and the legal terms and conditions (Terms) on which we sell any of the services (Services)
listed on
our website at companyaddress.co.uk to you.
Our Website
Terms of Use governs your use of our Website. We use personal information only in accordance
with
our Privacy Policy.
These Terms, the Website Terms of Use and the Privacy Policy will apply to any contract between
us
for the supply of Services to you and form the agreement between us (Contract). Please read all
of
them carefully and make sure that you understand them, before ordering any Services from our
Website. Please note that by ordering any of our Services, you agreed in full to be bound by
these
Terms and the other documents expressly referred to in them. These terms were last updated on
the 1
March 2024.
YOUR ATTENTION IS DRAWN SPECIFICALLY TO CLAUSE 13 – LIMITATIONS OF LIABILITY.
You should print a copy of these Terms or save them to your computer for future reference.
We are entitled at our absolute discretion to amend these Terms from time to time as set out
below.
Every time you wish to order Services, please check these Terms to ensure you understand the
terms
which will apply at that time.
This agreement between us is only in the English language.
1 INFORMATION ABOUT US
We operate this Website. We are Company Address Services LTD, trading as Company Address, a company registered in England and Wales under company number 11383114 and with our registered office and main trading address at 35/37 Ludgate Hill, 3rd Floor, London, EC4M 7JN. In these Terms, references to “we” or “us” are to Company Address. To contact us, please see our Contact Us page.
2 THE CONTRACT
2.1 You confirm that you have authority to act for any business on whose behalf you use our site to purchase Services.
2.2 These Terms, our Privacy Policy and Website Terms of Use constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
2.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, our Privacy Policy or Website Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract. Nothing in these Terms and Conditions limits or excludes either party’s liability for fraudulent misrepresentation.
2.4 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process to ensure the information you supply is correct. Your order is an irrevocable offer to buy our services on these Terms.
2.5 The Contract between us will only be formed when we send you the e-mail acceptance or provide the Services. Any request for further services from us will be subject to a separate Contract.
2.6 If we consider that you have provided inaccurate or incomplete information, or that you are in breach of any of your obligations, and you have already paid for the Services, we are entitled to suspend or terminate the Services without an obligation to refund you.
2.7 We are entitled at our discretion to revise these Terms and Conditions from time to time in
the
following circumstances:
A) changes in how we accept payment from you;
B) changes of any relevant laws and new regulatory requirements;
C) changes in our business operations and processes.
2.8 Every time you order Services from us, the Terms and Conditions in force at that time will apply to the Contract between you and us.
3 ADDRESS SERVICES TERMS AND CONDITIONS
3.1 We will use our reasonable endeavours to provide the Services as described on our Website, within a reasonable time.
3.2 We will use our reasonable skill and care in providing the Services.
3.3 Delivery of any materials or documents that we supply to you in providing the Services will be to the address you gave us.
3.4 By subscribing to our Registered Office Service, you agree that we will forward your unopened official mail to the address provided free of charge, and that we will forward to that address all unopened unofficial mail for an additional cost of £1 + postage, per item. The Registered Office Service will cost £55 per annum + VAT.
3.5 By subscribing to our Mail Forwarding Service, you agree that we will forward all of your unopened mail to the address provided.
3.6 Where we provide Virtual Office services, we will send copies of any correspondence to you by email, to an email address indicated by you. We will forward the original document to the address you have provided us, unless you have asked us to discard it. We have the right to retain an electronic copy of the correspondence for up to one month, if we deem this necessary for technical reasons.
3.7 The Mail Forwarding Service and Virtual Office service include the right for up to 2 persons of significant control (eg, director or secretary) to use our address as their official address. You may purchase the right for additional people of significant control to use our address as their official address for an extra £15 plus VAT per person, per year. Please note - it is your responsibility to inform us at office@companyaddress.co.uk of any new appointment of an additional person of significant control (PSC), such as director or secretaries. We will be in touch via email if we notice people in your company listing our address with Companies House as their official address, if this has not been paid for.
3.8 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services.
3.9 If you only purchase an address service from us, without using our company formation service, you will be responsible for updating your details at Companies House, not us.
3.10 When you subscribe to one of our address services, you are authorising us to receive and process your post. We are not responsible for losses arising from any act, omission, neglect, failure or delay by us, our employees or our agents in the course of receiving, processing scanning, sorting or forwarding your post.
3.11 The address that you provide us to which we will forward your mail, cannot be:
a) the address of another mail forwarding company (or similar).
b) a PO box.
4 COMPANY FORMATION SERVICES
4.1 In relation to company formations, we accept no liability for any fraudulent or unauthorised use of any company held under the companyaddress.co.uk name and address.
4.2 Services are only provided on the basis that you have the legal right to use those services, and that you provide complete and appropriate information to us. You warrent that the information you supply to us is complete and precise and you bear any risk that arises from a document being rejected due to imprecision or inadequacy. You agree to provide identification documents if requested, before or after incorporation submission, in accordance with Anti-Money Laundering (AML) and Know Your Customer (KYC) legislation. Failure to provide accurate identification documents can result in suspension of your account with us and/or termination of the services we provide to you. We reserve the right to check identities using online identity-verification services from our providers, and you consent to our providers checking the information you provide against any relevant data (public or otherwise) which they have access to. A record of the search will be made. In some circumstances we may also require you to provide certified or notarised copies of your original photo identification and proof of residential address. A full list of acceptable documents is available here – Forms of identification and proof of address.
4.3 We do not bear any legal responsibility arising from anything done or not done on our website by you, or from any document that is immediately refused by Companies House.
4.4 It is your duty to make certain that any company name or domain name you select is available for registration and can be legally used by you. We assume no risk arising from your choice of company name.
4.6 You are provided with various options during the ordering process. It is your duty to make sure that you take note of and comprehend these options before you proceed to purchase your order. If you have any complaints or questions in relation to any part of the ordering process, or about our products and/or services, we advise you get in contact with us during office hours at our UK office before you complete the purchase. Even if we respond to your query quickly, it is your duty to seek more information from us about the product you want to order, before you complete the purchase, if you are not certain about it.
4.7 By consenting to these terms and conditions, you are giving us, Company Address Services Ltd, authorisation to interact with Companies House on your behalf, in relation to the company formation you have requested. This includes the completion by us of the statutory paperwork needed to establish the service you have purchased. You are also authorising us to complete the statutory paperwork necessary to halt, close, or allow the services to elapse, in the event that you fail to render payment for them.
5 SERVICES OFFERED BY THIRD PARTIES
5.1 Where you request a bank account through The Business Bank Account service you confirm that you agree to be contacted directly by the selected bank for the purposes of fulfilling the bank account request for the formed Company.
5.2 Where you request a bank account through The Business Bank Account service on behalf of a third party for whom you are making a company formation application, you confirm that the third party, the primary contact listed on the company formation application, has agreed to be contacted directly by the selected bank for the purposes of fulfilling the bank account request.
5.3 Where you agree / have agreed to find out more about third party products and/or services other than the Bank services mentioned above, you agree that your details may be passed to the third party provider to fulfil legal requirements, for marketing purposes and/or to provide you with new product information that we think may be of interest to you. You acknowledge that Company Address Services Ltd does not receive any referral fee(s) in respect of such introduction but that Company Address Services Ltd may receive income from such third party(s) if you choose to engage in a commercial relationship with such third party service provider(s) after the date of introduction. Where you choose to engage in any form of relationship with a third party that has been introduced by Company Address Services Ltd, that relationship shall be governed by the terms and conditions of that third party, and Company Address Services shall have not responsibility or liability with respect to that relationship.
6 YOUR OBLIGATIONS
6.1 You must provide us with all information and documents which we reasonably require in order to provide the Services to you.
6.2 You may not use the Website in connection with or to conduct any business activities which are or could be considered to be illegal or immoral in any applicable jurisdiction and shall not to use the Services in connection with any such purpose.
6.3 You covenant us that you at all times hereinafter will fully indemnify us and held us
harmless
against all actions, suits, proceedings, claims, demands, costs and expenses whatsoever which
may be
incurred or become payable by us in respect of or arising out of:
a) any breach of these Terms and Conditions.
b) any visit or investigation by any person or agency connected to any actual or suspected
illegal
or immoral act.
6.4 In order to comply with money laundering and other regulations, we are required to obtain certain forms of identification from you. Without limitation this will include two forms of identification from each director of a company which purchases Services from us. If all required identification has not been received within one month of you submitting an application for the provision of Services, we may terminate your application without refund of any payment already made in relation to that application. If new directors are appointed it is your responsibility to advise us accordingly and to ensure that we are provided with appropriate identification within one month of their appointment and failure to do so will entitle us to terminate any Contract we have with you without refund of any already paid sums. Full details of our requirements will be made available when you apply to receive Services from us. Any such information is used solely for identification purposes and will not be shared or disclosed to any third parties unless (a) we are legally obliged to do so or (b) we have reason to suspect that your use of our Services may involve any form of impropriety in which case we reserve the right to report such impropriety to the appropriate authorities. We cannot release any post which has been received by us or make any Services available to you unless we receive from you all requested documents and identification, and we deem them acceptable. We will advise you in a reasonable amount of time when we are satisfied we have all the necessary information and that you can therefore commence using our Services. Should we identify at any time that we need additional identification we will advise you as soon as possible and you must provide this within seven days from the date we request it. Failure to comply with any such request shall entitle us to terminate any Contract between us immediately and without refund of any charges already paid.
6.5 If you use any trading name or other form of name in connection with any business which you register to receive Services from us, you must advise us of these names as soon as you commence using them. Failure to do so will entitle us to terminate the Contract between us without refund of any charges already paid.
6.6 You will at all times provide us with an address to which we shall be entitled to forward post and deliveries, until you notify us of any substitute address. We are entitled to destroy post and deliveries returned from such address to us, or where you fail to supply us with a forwarding address. The forwarding address must be a trading or personal address and must not be an address for further forwarding. If we have reason to suspect that this is not the case, we may immediately terminate any Contract between us. To update your forwarding address you must contact office@companyaddress.co.uk with a document constituting proof of address for that address.
6.7 You shall not, without our prior written consent, at any time while the Contract is in force to the expiry of six months thereafter, solicit or entice away from us or employ or attempt to employ any person who is engaged as our employee, consultant or subcontractor in the provision of the Services, or who has been so engaged in the preceding six months.
6.8 Subscribers to any address service we provide may not use our address for finance agreements, mobile phone contracts or vehicle registration purposes.
6.9 Each company using our address service must have its own separate and appropriate subscription.
6.10 Users of our commercial mail service may also add a single trading name to the service free of any additional charge. The additional trading name may not be the name (or trading name) of another company. Post received by us and addressed to the additional trading name will be rejected if we have not been informed about the trading name.
6.11 If you have failed to provide the required identification documents, we will terminate your Address service. You will not be entitled to a refund and we will advise Companies House by submitting form RP07.
7 USERNAME AND PASSWORD
You can use the Website to purchase further products and services. If you sign up to our website, it is important that you preserve the privacy of your password. You should never divulge your password to other people. You accept this risk and indemnify us for any loss or harm you might suffer from any misuse of your login details.
8 CHARGES AND PAYMENT
8.1 The prices of the Services will be as indicated on our Website.
8.2 Prices for our Services may change from time to time, but changes will not affect any order which we have accepted under clause 2.5.
8.3 The quoted prices do not include third party costs and disbursements including (without limitation) for such items as postage or courier charges or Companies House fees.
8.4 The prices are quoted exclusive of value added tax (VAT) and of any other sales taxes we are obliged to add by law. These tax amounts shall be payable in addition to the quoted prices.
8.5 You shall pay all amounts payable by it under the Contract, free and clear of all deductions or withholdings unless the law requires a deduction or withholding. If a deduction or withholding is required by law, you shall pay such additional amount as will ensure that the net amount that we receive (after account is taken of any such deduction or withholding in respect of the additional amount) equals the full amount which we would have received had the deduction or withholding not been required.
8.6 You can only pay for Services using the payment methods listed on our Website.
8.7 Payment for the Services shall be in advance, save that we may ask for payment of our expenses and disbursements monthly in arrears.
8.8 If you fail to pay any amount due under the Contract by the due date, then, without prejudice to our other rights and remedies, we may suspend the Services and/or charge you interest on the overdue amount at the rate of 4% per annum above National Westminster Bank’s rate. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.
8.9 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
8.10 It is your responsibility to ensure that you pay for the annual renewal of your services when payment falls due. If payment for the renewal of an address service has not been made on or before the renewal date, we will terminate the service and your post will not be accepted. If the address service we provide relates to a company registered at Companies House you will need to advise them of the change of address. If you do not, we reserve the right to do so and will advise Companies House using form RP07.
9 CONTINUOUS PAYMENT AUTHORITY
9.1 All online payments for our services are processed by our secure third-party payment gateway provider. The gateway provider will store your card details securely, without us having access to them. Our systems only retain details of the last 4 digits of your card for reference purposes. The last four digits are stored in the “My account” part of our Website, which you can reach after logging in.
9.2 Your acceptance of these terms and conditions means you are granting us permission to charge
to
the card which you have used to pay us for your goods and services, any amounts falling due for
the
following:
a) Renewable services: Fees due for the renewal of services that are charged either monthly,
quarterly or bi-annually or annually. You will receive notice of the intended charge prior to
the
expiry date and you have the right to cancel the service within 14 days of renewal.
b) Disbursements: Such as post, post handling, where specified, these are charged automatically
on a
monthly basis.
10 TERM AND TERMINATION
10.1 Termination by You – If you are not satisfied with your purchase you can terminate your Service by sending a notice in writing to office@companyaddress.co.uk.
10.2 SERVICE ADDRESS & MAIL FORWARDING SERVICES
a) You are entitled to a full refund within 30 days from the date of your subscription started
(order date) and if the address has not yet been registered with any institutions. In this case
you
can cancel your subscriptions and arrange a refund by emailing us at office@companyaddress.co.uk.
b) You are entitled to a full refund within 14 days from the date that your subscription was
automatically renewed (renewal date), if by the date of such renewal you have removed our
address
from the official records at Companies House and/or Companies Registration Office (Republic of
Ireland). If this condition is met, you are entitled for the full refund by emailing us at office@companyaddress.co.uk.
c) We shall supply the Services with effect from our acceptance of your order (start date) for
an
initial period of one year and thereafter for successive one year periods until and unless
terminated under this clause 6 or terminated by either party giving at least one month’s written
notice to the other to expire on any anniversary of the start date of the Services.
d) We are entitled to terminate our Services at the end of the initial Term or any successive
Term
with two month written notice in advance.
e) Without affecting any other right or remedy available to it, either party may terminate the
Contract with immediate effect by giving written notice to the other party if the other party
commits a breach of any term of the Contract.
10.2.1 Without affecting any of our other rights or remedies, we may terminate the Contract
immediately if:
a) You fail to pay any amount due under the Contract on the due date for payment;
b) you suspend, or threaten to suspend, payment of your debts or are unable to pay your debts as
they fall due or admit inability to pay your debts;
c) you commence negotiations with all or any class of creditors with a view to rescheduling any
of
your debts, or make a proposal for or enter into any compromise or arrangement with your
creditors;
d) a petition is filed, a notice is given, a resolution is passed, or an order is an application
is
made to court, or an order is made, for the appointment of an administrator, or if a notice of
intention to appoint an administrator is given or if an administrator is appointed, over you,
for or
in connection with your winding up;
e) an application is made to court, or an order is made, for the appointment of an
administrator, or
if a notice of intention to appoint an administrator is given or if an administrator is
appointed,
over the other party (being a company);
f) the holder of a qualifying floating charge over the assets of that other party (being a
company)
has become entitled to appoint or has appointed an administrative receiver;
g) a receiver is appointed over your assets;
h) any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which it
is
subject that has an effect equivalent or similar to any of the events mentioned above;
i) you suspend or cease, or threaten to suspend or cease, carrying on all or a substantial part
of
your business
j) we have reason to suspect that you / any company you engage us to provide services to or
anyone
associated with such company is involved in any form of illegal or improper activity.
k) you commit any breach of the terms of any Contract between us;
l) we have reserved the right to terminate elsewhere in these Terms and Conditions.
10.2.2 On termination of the Contract all charges shall immediately fall due for payment.
10.2.3 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry.
10.3 COMPANY FORMATION SERVICES
Company Address Services is an online company-formation agent. We use electronic filing facilities through a third party and through Companies House.
10.3.1 As long as you have complied with the requirements and formalities vital to forming a company through our service, Companies House/registrar of Companies will generally finalise the integration within 3 hours if your application was made during normal working hours . However, Company Address Service Ltd cannot be held responsible for delays outside of our control.
10.3.2 You will additionally receive the paperwork which is mentioned within the relevant package offer.
10.3.3 If you purchase a Company incorporation package but change your mind before the Company particulars have been submitted to Companies House, we will reimburse all funds paid out, subject to the deduction of a £20.00 administration fee. This fee takes care of our merchant costs (together with the procurement and reimbursement) as well as other peripheral costs.
10.3.4 Additional services purchased with our Company Formation services - e.g. the Privacy Package - have the same refund policy as our Mail Forwarding Services. If you inform us within 30-days of purchase that you would like to cancel these additional services, we will refund you the full amount paid minus £20 administration fee.
10.3.5 Due to the low price of the E-Package and E-plus Package - these packages are entirely non-refundable, if they are purchased on their own.
11 INFORMATION GIVEN TO COMPANIES HOUSE
11.1 When you place an order with us you are authorising us to give information to Companies House so that they can incorporate a new company or update an existing company’s records. Where necessary this will include personal information relating to the directors and shareholders that you provide to us.
11.2 We process your orders on the basis that you have given us full and proper instructions and, if ordering on behalf of a third party, that you are authorised to place the order. When you place an order with us you are giving us the authority to lawfully process your instructions.
12 PROCESSING AND DELIVERY TIME
12.1 Copies of certificates of incorporation and share certificates shall be sent to you by email. Should you request additional copies to be sent by post, we cannot guarantee such documents will arrive to you within a specified period, since this is subject to Royal Mail delivery times.
12.2 The prices shown for company formation documents, apostilles, certificates and company seals include free delivery to UK addresses only. We will not post or courier any documents or company seals, outside the UK, unless you have paid our additional postage or courier charges. Our extra postage and courier charges are displayed throughout our website.
13 LIMITATIONS ON OUR LIABILITY
13.1 Nothing in these Terms and Conditions limit or exclude our liability for:
a) death or personal injury caused by our negligence.
b) fraud or fraudulent misrepresentation; or
c) any matter which cannot be limited and/or excluded under applicable law.
13.2 Subject to clause 13.1, we will under no circumstances whatever be liable to you, whether
in
contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or
in
connection with the Contract for:
a) any loss of profits, sales, business, or revenue.
b) loss or corruption of data, information or software.
c) loss of business opportunity.
d) loss of anticipated savings.
e) loss of goodwill; or
f) any indirect or consequential loss.
13.3 Subject to clause 13.1 and clause 13.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount you have paid to us for Services in the calendar year in which the claim arose.
13.4 You will indemnify us for any liability (including any costs, expenses or burden) we may suffer or incur as a result of taking delivery of any parcel and/ or letter addressed to you.
14 EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event outside our reasonable control, including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or failure of postal services, couriers or other suppliers, or act or omission of landlords or termination or determination of leases or licences.
14.2 If such an act or event affects the performance of our obligations under a Contract, our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of such act or event.
15 COMMUNICATIONS BETWEEN US
15.1 When we refer, in these Terms and Conditions, to “in writing”, this will include e-mail save as mentioned below.
15.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
15.3 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, e-mail, or posted on our website.
15.4 A notice or other communication shall be deemed to have been received if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after posting; if sent by e-mail, one business day after transmission; or if posted by us on our website, immediately.
15.5 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15.6 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
16 OTHER TERMS
16.1 We may transfer our rights and obligations under a Contract to another organisation if written notice is given by us in advance, but this will not affect your rights or our obligations under these Terms and Conditions.
16.2 You may only transfer your rights or your obligations under these Terms and Conditions to another person with our prior written consent.
16.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
16.4 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.6 We shall use all reasonable endeavours to treat your personal information and documents as confidential.
16.7 Nothing in these Terms shall be deemed to establish any partnership or agency relationship between the parties.
16.8 The headings of these Terms shall not affect interpretation.
16.9 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
16.10 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
17 ANTI-MONEY LAUNDERING REGULATIONS AND PREVENTION OF FRAUD
As a mail forwarding services provider, Company Address must adhere to Anti-Money Laundering Legislation. Your acceptance of these terms and conditions grants us the authorisation to undertake a search by an online identity-verification provider for the purpose of verifying your name and address. The online identity-verification provider we select may check the details you supply against data to which they have access (whether that data is public or otherwise) . They may also use your details in the future to assist other companies with verification checks. A record of all searches will be retained.
